Issues and Troubleshooting

What happens when the batteries for the Keybox 3E runs out?

The Keybox 3E has a USB-C jumpstart feature. Please refer to the following video to see how this jumpstart can...

I am unable to close the Keybox 3E.

Here are a few things that you need to take note of!Do an unlock via PIN code or Bluetooth and...

I closed the Keybox 3E but it did not relock automatically.

Make sure Auto Lock is ON via the iglooworks App.If Auto Lock is ON and the Keybox is still not...

I tried to unlock the Keybox 3E but the keypad went off and came back on with 2 slow and 2 quick beeps.

Here are a few tips to remember if you encounter this on your Keybox 3E:The Keybox 3E is low in...

I can't scan the QR sticker as it is worned out.

Use the spare QR sticker that is provided in the Keybox 3E.

I tried to use USB-C to jumpstart the lock but unable to.

Please ensure that USB-C connector is connected to the USB-C slot securely while unlocking it with PIN code or Bluetooth.Please...

I have generated my PINs from the app but it cannot work.

Do a Bluetooth Unlock or sync and try again.Make sure that the generated PIN codes are activated within the activation...

What is the maximum thickness of the items that can be stored in the Keybox 3E?.

Please note that any item that exceeds 25mm in thickness may run the risk of triggering the obstruction alarm.