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iglooworks App and Dashboard
IoT Deadbolt (INB1)
Deadbolt 2E (IGB4E)
Swing Handle Lock (IWS1)
Enterprise Padlock (SP1E)
Enterprise Keybox (SK3E)
Padlock 2E
Switch
Keypad 2 (EK2)
iglooworks App and Dashboard
Products
iglooworks App and Dashboard
IoT Deadbolt (INB1)
Deadbolt 2E (IGB4E)
Swing Handle Lock (IWS1)
Enterprise Padlock (SP1E)
Enterprise Keybox (SK3E)
Padlock 2E
Switch
Keypad 2 (EK2)
General
iglooworks App and Dashboard
iglooworks App and Dashboard
Dashboard 2.0 User Guide
3
Onboarding and Setup
Dashboard Pages
Settings and Reference
iglooworks Quick Start Guide
1
Quick Start Guide
App User Guide
3
App User Guide
iglooworks Supported locks
Device Linking limits
IoT Deadbolt (INB1)
Product Manual
1
Installation and User Guide for IoT Deadbolt
Installation and Door Compatibility
4
Before You Start Guide
Steps on How to Install the IoT Deadbolt
Door Compatibility for IoT Deadbolt
Drill Sheet for IoT Deadbolt
Featured Videos
3
9V Battery Jump Start
Keypad Security Lockout
Masking Security Pin
Hardware Functionality
4
How do I pair my lock to the App?.
How to use the physical keys?
Can I use rechargeable batteries?.
How do I replace the batteries on my IoT Deadbolt?
Issues and Troubleshooting
11
The lock is not responding at all.
The deadbolt keypad flashes when I activate the keypad.
I tried to use a 9V Battery to jumpstart the lock but was unable to.
The deadbolt is locking when it is supposed to unlock or unlock when it is supposed to lock.
The deadbolt failed to connect to the IoT network.
See all 11 articles
Deadbolt 2E (IGB4E)
Product Manual
1
Deadbolt 2E User Guide / Manual
Installation and Door Compatibility
5
Before you Start Guide
Steps on how to install the Deadbolt
Get to know your physical keys!
Deadbolt Door Compatibility
Drill Sheet for Deadbolt
Featured Video
7
Passage Mode
9V Battery Jumpstart Feature
Auto Relock Feature
Security Lockout Feature
Masking Security Pin
See all 7 articles
Hardware Functionality
11
Can I use rechargeable batteries?
What happens to the Deadbolt during a power trip (ie. electrical blackout)?
How do I unlock my Deadbolt via Bluetooth?
How do I unlock and lock the door using the Deadbolt?
Why does my Deadbolt unlock instead of lock when I press the Lock icon?
See all 11 articles
Diagnostic Indicators
12
Bluetooth Connection
Successfully Locked
Successfully Unlocked
Keypad Security Lockout Activated
Keypad Security Lockout Deactivated
See all 12 articles
Swing Handle Lock (IWS1)
Hardware Functionality
11
Can I use rechargeable batteries on the Swing handle lock?
Are there any ways to mask my pin codes while unlocking the Swing handle lock？
How do I unlock/lock the Swing Handle Lock?
How do I activate/deactivate auto-relock on the Swing Handle Lock?
Does auto Re-lock work with all types of unlocking method?
See all 11 articles
Issues and Troubleshooting
6
Why is my Swing Handle Lock not locking?
Why are there beeping sounds when I try to unlock the Swing Handle Lock?
Why is the keypad not responsive?
I have generated my PINs from the app but it doesn’t work.
The lock accepts the correct PIN, but the handle does not pop out and the obstruction alarm goes off.
See all 6 articles
Enterprise Padlock (SP1E)
Product Manual
2
User Guide and Manual for Padlock E
Padlock E Lock Anatomy
How to Video Library
4
How to Emergency Jumpstart your Padlock E
How to change schackles
How to install/replace the battery
How to properly install the cable
Featured Videos
5
Auto Lock Feature
What's Included in your Padlock E purchase
Decoy PIN Code
Protective Rubber Bumper
Security Lockout
Enterprise Keybox (SK3E)
Product Manual
1
User Guide and Manual for Keybox 3E
Hardware Functionality
5
Can I use rechargeable batteries?
What happens to the Keybox during a power trip (ie. electrical blackout)?
What material is the Keybox 3E made of?
What is the IP rating of the igloohome Keybox 3E?.
Where should I place my Keybox 3E?
How to Video Library
3
How to Emergency Jumpstart your Keybox 3E
How to Install the Chain to your Keybox 3E
How to mount your Keybox 3E on a surface?
Issues and Troubleshooting
8
What happens when the batteries for the Keybox 3E runs out?
I am unable to close the Keybox 3E.
I closed the Keybox 3E but it did not relock automatically.
I tried to unlock the Keybox 3E but the keypad went off and came back on with 2 slow and 2 quick beeps.
I can't scan the QR sticker as it is worned out.
See all 8 articles
EU Declaration of Conformity
1
EU Declaration of Conformity
Padlock 2E
Product Manual
3
User Guide for Padlock 2E
Padlock 2E Lock Anatomy
What is included in the package?
How to Video Library
4
How to Emergency Jumpstart your Padlock 2E
How to install/replace the battery
How to Charge the battery
How can I edit the Master Pin Code?
Hardware Functionality
6
How do I pair my Padlock 2E?
What are the different modes of Access for the Padlock 2E?
How to configure the Volume Control?
How to configure the LED Settings?.
How to delete or unpair a Lock from the account?
See all 6 articles
Featured Videos
3
Auto Lock Feature
Decoy Pin
Security Lockout
Issues and Troubleshooting
16
I am unable to close the shackle to lock the padlock.
The padlock keypad flashes white and LED indicator flashes red when I activate the keypad.
The lock is not responding at all
I closed the shackle but the padlock did not relock automatically.
I tried to unlock the Padlock 2E but the keypad went off and came back on with 2 slow and 2 quick beeps.
See all 16 articles
Technical Bulletin
1
Padlock 2/ Padlock 2E Shackle Movement when Unlocked
EU Declaration of Conformity
2
UKCA Declaration Of Conformity
EU Declaration Of Conformity
Switch
Product Manual
3
User Guide for the Switch
Quick Start Guide
Datasheet
Issues and Troubleshooting
1
Troubleshooting with LEDs
Keypad 2 (EK2)
Product Manual
5
What's included in the package
Installation Guide and Drill Sheet
Keypad 2 User Guide / Manual
Keypad 2 Anatomy
Comparison Chart for Keypad 2 vs Keypad
Hardware Functionality
1
Audio and LED Indicators
Enterprise Customer Profile
Customer Info
2
Marble Living
LAM Research
Lockbox (SK4)
Product Manual
5
What's included in the package
Installation Guide and Drill Sheet
User Guide / Manual for the Lockbox
Lock Anatomy
Comparison Chart for Lockbox vs Keybox 3
Hardware Functionality
1
Audio and LED Indicators
Compliance
1
EU Data Act Compliance
Rim Lock for Wooden Doors (RW1)
Product Manual
5
Lock Anatomy
Wooden Rim Lock User Guide / Manual
Compatibility Guide for Wooden Rim Lock
Drill Sheet for Wooden Rim Lock
Installation Guide for Wooden Rim Lock
Hardware Functionality
7
How do I unlock/lock the Wooden Rim Lock?
What kind of batteries can I use?
Can I use rechargeable batteries?
What happens to the Rim lock during a power trip (ie. electrical blackout)?
How to register as a Lock User
See all 7 articles
Feature Videos
7
Auto Relock Feature
9V Jumpstart Feature
Privacy Mode Feature
Passage Mode Feature
Intrusion Alarm
See all 7 articles
Issues and Troubleshooting
5
Why is my Bluetooth Key not working?
Unable to use the 9V battery to jumpstart the lock
Why is the Keypad on the Wooden Rim Lock flickering?
Auto Lock is not working
Keypad lights up on touch only
Compliance
1
UK PSTI Act Declaration of Conformity
Padlock Lite (SP3)
Product Manual
1
Padlock Lite User Guide / Manual
Hardware Functionality
9
Padlock Lite Specifications
What are the modes of access for the Padlock Lite?
What are the Audio and LED Indicators for the Padlock Lite
How do I activate/deactivate the Auto Lock on the Padlock Lite?
How is the Security Lockout mode activated?
See all 9 articles
Feature and How To Videos
7
Padlock Lite Lock Anatomy
Security Lockout Feature
Padlock Lite LED Indicators
Modes of Access
How to charge the Padlock Lite
See all 7 articles
Issues and Troubleshooting
5
I am unable to close the shackle to lock the padlock
The padlock LED indicator flashes Red when I try to fingerprint unlock
I tried to use USB-C to jumpstart the lock but unable to
The lock is not responding at all
I closed the shackle but the padlock did not relock automatically.
Compliance
3
EU Declaration of Conformity Document
UKCA Declaration of Conformity Document
UK PSTI Act Declaration of Conformity
Bridge (EB1)
Product Manual
4
BridgeUser Guide / Manual
Bridge Set-up - Get started!
Which lock model is compatible with the Bridge?
Where should I place the Bridge in my set up?
Feature and How To Videos
3
Bridge- LED Indicators
Bridge- On Demand Troubleshooting
Bridge - Unpairing
Compliance
1
UK PSTI Act Declaration of Conformity
Keypad (EK1)
Product Manual
3
Keypad Lock Anatomy
Keypad User Guide / Manual
Installation Guide for Keypad
Hardware Functionality
5
Specifications for the Keypad
How many locks can be paired to the Keypad?
How do you Install/Replace the batteries of the Keypad?
What are the compatible locks for the Keypad?
Audio and LED Indications
Feature and How To Videos
4
Security Lockout
Decoy Pin
Volume Control
How to pair the Keypad
Issues and Troubleshooting
1
Paired locks are not unlocking when valid PIN Code is used
Compliance
3
UKCA Declaration Of Conformity
EU Declaration Of Conformity
UK PSTI Act Declaration of Conformity
