iglooworks Support & Help Portal

User Guide 1

• Dashboard User Guide

User Guide 1

• App User Guide

Product Manual 1

• Installation and User Guide for IoT Deadbolt

Installation and Door Compatibility 4

• Before You Start Guide
• Steps on How to Install the IoT Deadbolt
• Door Compatibility for IoT Deadbolt
• Drill Sheet for IoT Deadbolt

Featured Videos 3

• 9V Battery Jump Start
• Keypad Security Lockout
• Masking Security Pin

Hardware Functionality 4

• How do I pair my lock to the App?.
• How to use the physical keys?
• Can I use rechargeable batteries?.
• How do I replace the batteries on my IoT Deadbolt?

Issues and Troubleshooting 11

• The lock is not responding at all.
• The deadbolt keypad flashes when I activate the keypad.
• I tried to use a 9V Battery to jumpstart the lock but was unable to.
• The deadbolt is locking when it is supposed to unlock or unlock when it is supposed to lock.
• The deadbolt failed to connect to the IoT network.

Diagnostics Indicators and Library 0

IoT Deadbolt (INB1) 0

Product Manual 1

• Deadbolt 2E User Guide / Manual

Installation and Door Compatibility 5

• Before you Start Guide
• Steps on how to install the Deadbolt
• Get to know your physical keys!
• Deadbolt Door Compatibility
• Drill Sheet for Deadbolt

Featured Video 7

• Passage Mode
• 9V Battery Jumpstart Feature
• Auto Relock Feature
• Security Lockout Feature
• Masking Security Pin

Hardware Functionality 11

• Can I use rechargeable batteries?
• What happens to the Deadbolt during a power trip (ie. electrical blackout)?
• How do I unlock my Deadbolt via Bluetooth?
• How do I unlock and lock the door using the Deadbolt?
• Why does my Deadbolt unlock instead of lock when I press the Lock icon?

Diagnostic Indicators 12

• Bluetooth Connection
• Successfully Locked
• Successfully Unlocked
• Keypad Security Lockout Activated
• Keypad Security Lockout Deactivated

Hardware Functionality 11

• Can I use rechargeable batteries on the Swing handle lock?
• Are there any ways to mask my pin codes while unlocking the Swing handle lock？
• How do I unlock/lock the Swing Handle Lock?
• How do I activate/deactivate auto-relock on the Swing Handle Lock?
• Does auto Re-lock work with all types of unlocking method?

Issues and Troubleshooting 6

• Why is my Swing Handle Lock not locking?
• Why are there beeping sounds when I try to unlock the Swing Handle Lock?
• Why is the keypad not responsive?
• I have generated my PINs from the app but it doesn’t work.
• The lock accepts the correct PIN, but the handle does not pop out and the obstruction alarm goes off.

Product Manual 2

• User Guide and Manual for Padlock E
• Padlock E Lock Anatomy

How to Video Library 4

• How to Emergency Jumpstart your Padlock E
• How to change schackles
• How to install/replace the battery
• How to properly install the cable

Hardware Functionality 0

Featured Videos 5

• Auto Lock Feature
• What's Included in your Padlock E purchase
• Decoy PIN Code
• Protective Rubber Bumper
• Security Lockout

Issues and Troubleshooting 0

Diagnostics Indicator Library 0

Product Manual 1

• User Guide and Manual for Keybox 3E

Hardware Functionality 5

• Can I use rechargeable batteries?
• What happens to the Keybox during a power trip (ie. electrical blackout)?
• What material is the Keybox 3E made of?
• What is the IP rating of the igloohome Keybox 3E?.
• Where should I place my Keybox 3E?

How to Video Library 3

• How to Emergency Jumpstart your Keybox 3E
• How to Install the Chain to your Keybox 3E
• How to mount your Keybox 3E on a surface?

Featured Videos 0

Issues and Troubleshooting 8

• What happens when the batteries for the Keybox 3E runs out?
• I am unable to close the Keybox 3E.
• I closed the Keybox 3E but it did not relock automatically.
• I tried to unlock the Keybox 3E but the keypad went off and came back on with 2 slow and 2 quick beeps.
• I can't scan the QR sticker as it is worned out.

Diagnostic Indicators Library 0

EU Declaration of Conformity 1

• EU Declaration of Conformity

Product Manual 3

• User Guide for Padlock 2E
• Padlock 2E Lock Anatomy
• What is included in the package?

How to Video Library 4

• How to Emergency Jumpstart your Padlock 2E
• How to install/replace the battery
• How to Charge the battery
• How can I edit the Master Pin Code?

Hardware Functionality 6

• How do I pair my Padlock 2E?
• What are the different modes of Access for the Padlock 2E?
• How to configure the Volume Control?
• How to configure the LED Settings?.
• How to delete or unpair a Lock from the account?

Featured Videos 3

• Auto Lock Feature
• Decoy Pin
• Security Lockout

Issues and Troubleshooting 17

• I am unable to close the shackle to lock the padlock.
• The padlock keypad flashes white and LED indicator flashes red when I activate the keypad.
• I tried to use USB-C to jumpstart the lock but unable to.
• The lock is not responding at all
• I closed the shackle but the padlock did not relock automatically.

Technical Bulletin 1

• Padlock 2/ Padlock 2E Shackle Movement when Unlocked

Diagnostics Indicator Library 0

EU Declaration of Conformity 2

• UKCA Declaration Of Conformity
• EU Declaration Of Conformity

Customer Info 2

• Marble Living
• LAM Research