Daniel Kim   (


Lock Ownership

Lock ownership belongs to Marble. 

iglooco Platform used:


Business Summary

  • Based in Seattle, Washington.  USA

  • They are a virtual property management company for small to medium investor portfolios.

  • They advertise rental properties on Zillow, and similar sites. 

  • For a flat fee, they cover all of the paper works aspects of rentals for their clients.

  • They also manage virtual tours, which is the solution our locks provide --  allowing controlled access to a property without WiFi network availability.

  • We are currently their primary self-showing lock.

Who Are Potential Callers?

  • A  caller could be anyone associated with the process:   Marble team member, installer,  investor,  prospective tenant.

  • Because of risks of scams associated with rental properties, all questions - regardless of complexity - should be routed through the Marble team and confirmed through their email reply. 
    This is true even if someone identifies themself from Marble. 

Questions Requiring Authorization

  • All questions (both hardware and ownership)  regarding these locks should be routed through the primary contact Daniel. 

  • If caller confirms the lock is associated with the Marble Living platform:

    • Obtain caller  Name, Email,  Phone number,  and address with the lock

    • Advise caller that for security purposes,  all questions will be routed through the Marble team.

    • Email dan@rentmarble:

      Hi Daniel,
      igloocompany support received a question regarding a lock on your account.
      Caller contact info is:
      BT ID  (if available)
      Caller question is :  ____________________________________

      Please advise how you would like us to proceed.

  • Once a reply is received from Marble,  then follow-up per their guidance.