Audrey Banaga (firstname.lastname@example.org)
Lock ownership belongs to Lam Research.
iglooco Platform used:
Based in Los Angeles, CA USA
They research semiconductor technologies
They have research facilities around the world
They use padlocks with igw on their equipment lockers and assets for security and tracking.
Who Are Potential Callers?
A caller could be anyone at a facility with access issues
Because of sensitivity to equipment, any questions - regardless of complexity - should be routed through the LAM team and confirmed through their email reply.
Questions Requiring Authorization
All questions (both hardware and ownership) regarding these locks should be routed through the primary contact Audrey.
If caller confirms the lock is associated with the LAM Research:
Obtain caller Name, Email, Phone number, and address with the lock
Advise caller that for security purposes, all questions will be routed through the Marble team.
Hi Audrey, ,
igloocompany support received a question regarding a lock on your account.
Caller contact info is:
BT ID (if available)
Caller question is : ____________________________________
Please advise how you would like us to proceed.
If emergency, Audrey can be reached 510.386.8917; US Pacific Time
Once a reply is received from LAM , then follow-up per their guidance.