TABLE OF CONTENTS

• 7. Settings
  • 7.1 Time Format
  • 7.2 Change Password
  • 7.3 Role Based Settings
  • 7.4 Security
  • 7.5 Audit Trail
  • 7.6 Analytics
  • 7.7 Email Templates
  • 7.8 Language
  • 7.9 Layout Settings
  • 7.10 Billing
• 8. Reference
  • 8.1 Unlocking with Access
    • Unlock with Master PIN (Owner only)
    • Unlock with an Added PIN
    • Unlock with Bluetooth
    • Unlock with 2FA Access
      • Generate a 2FA Passcode (first time)
      • Reset a 2FA Passcode
  • 8.3 Permissions Chart
    • Dashboard Permissions
    • App Permissions
  • 8.4 Features not covered in this guide

Settings and Reference

7. Settings

7.1 Time Format

Set the time format for your entire dashboard: 12-hour or 24-hour. Click Edit to save the change.

7.2 Change Password

Update the password for your account. 

7.3 Role Based Settings

Toggle certain permissions on or off for Admins or Managers 

7.4 Security

Configure organisation-wide login security settings. Click Edit to make changes.

• 2-Step Verification: When enabled, all users must verify an OTP at login

• Minimum Password Length: Set the minimum required password length (default: 8 characters)

• Maximum Failed Attempts: Number of failed login attempts before an account is locked

?  To restore a locked account, the user must change their password via "Forgot Password" on the login page.

7.5 Audit Trail

View a log of all actions performed by users on the dashboard, including access creation, deletions, and user management actions. Admins can export the audit trail.

7.6 Analytics

View battery levels across all paired locks and manage low-battery email alerts.

• Click Low Battery Alert to view battery levels for all locks

• Click Enable or Disable to toggle daily low-battery email alerts to all Admins

• Use Filter to narrow the list by department or property

• SP2E battery is shown as a percentage (highlighted when under 30%). Other lock models show "Low" when battery is low.

7.7 Email Templates

Customise the email sent to users when access is created for them.

1. Click Email Template, select the access type to customise, then click Edit

2. Edit the subject and message body, then click Save

• Maximum 200 characters for the subject, 2000 for the message body. Each template tag must appear at least once in the message to save successfully.

7.8 Language

Click the desired language to change the dashboard display language immediately.

7.9 Layout Settings

Customise the widgets and layout displayed on the Home page. Choose from available widget types and arrange them to suit your needs.

7.10 Billing

The Billing page gives you an overview of your account's current subscription and usage.

• Billable Devices: View the number of devices currently counted toward your billing cycle

• Cost Overview: See a summary of your current charges based on active billable devices

• Payment Methods: Add, update, or remove the payment method on file for your account
  

• Owner and Admins can access the Billing page.

8. Reference

8.1 Unlocking with Access

Unlock with Master PIN (Owner only)

Each lock has a Master PIN set during pairing. Keep this strictly private, as anyone with it can unlock the lock at any time, regardless of other access settings.

• To view: Go to Properties → View Lock → click the eye icon next to the Master PIN

• To use: Enter the PIN on the lock keypad, then press the unlock icon

Sync the lock via the iglooworks app to update the unlock activity on the dashboard.

Unlock with an Added PIN

Enter the PIN on the lock keypad, then press the unlock icon. Sync the lock via the iglooworks app to update activity logs on the dashboard.

Unlock with Bluetooth

1. Open the iglooworks app and select the lock

2. Tap the Unlock button while within 1–2 metres of the lock

Owners, Admins, and Managers have Bluetooth Unlock and Sync access by default. Lock users need to be explicitly granted access.

Unlock with 2FA Access

2FA access requires the user to have a 2FA passcode set up in My Profile (one-time setup).

1. Enter the 2FA passcode on the lock keypad, then press the unlock icon

2. Enter the OTP sent to the registered mobile number to complete authentication

Generate a 2FA Passcode (first time)

1. Log in to the dashboard

2. Go to My Profile. On first visit, a system-generated 2FA passcode is shown. Note it down and store it securely.

Reset a 2FA Passcode

1. Go to My Profile → click Reset 2FA Passcode

• My Profile is only accessible after a mobile number has been added and verified on the account.

8.2 Help & Support

• View this guide and other documentation: click Support in the dashboard sidebar

• To change your password: visit dashboard.iglooworks.co/forgot-password, enter your Organisation ID and email, then follow the link sent to your inbox

8.3 Permissions Chart

Dashboard Permissions

• Note: * Permissions marked with an asterisk can be toggled on or off for Admin or Manager role via Settings > Dashboard Settings > Role Base.

App Permissions

8.4 Features not covered in this guide

Some features in iglooworks are only available on select accounts and are not covered in this guide, including:

• Advanced property management for resident workflows 

If you believe these features apply to your account, contact your igloo representatives for more information.

Onboarding and Setup  

Dashboard Pages 

For the downloadable version: