Issues and Troubleshooting
Why is my Swing Handle Lock not locking?
If your Swing handle lock is not locking, it may be due to the following:Auto Re-lock is disabledLow battery or...
Why are there beeping sounds when I try to unlock the Swing Handle Lock?
There are many possible beeps that comes from the Swing Handle Lock which have different diagnostic symptoms. If your lock...
Why is the keypad not responsive?
When the keypad light does not light up at all:This means that the battery for the Swing Handle Lock is...
I have generated my PINs from the app but it doesn’t work.
Do a Bluetooth Unlock or sync and try again.Make sure that the generated PIN codes are activated within the activation...
The lock accepts the correct PIN, but the handle does not pop out and the obstruction alarm goes off.
The four screws at the back of the door fastening the metal bracket and the lock body might be too...
When I push the handle back in, it doesn’t lock back and bounce out.
Check if it is because of flat batteries / unstable power source connectivity.If there is no issue with the power...