Issues and Troubleshooting
Why can’t I delete my property?
A property cannot be deleted if locks are assigned to it; they need to be reassociated to another property first....
Can an owner/admin be a manager of a department?
Yes, owners and admins are not managers by default, so they need to be added to the department.
I made a mistake while creating a team member/lock user, how can I edit it?
Edits are not supported for this release, but you can delete and invite the person again.
What is my organisation ID?
The organisation ID is provided to the owner when they sign up. All users invited to this account will need...
What happens if I delete department?
All created Bluetooth access will cease to work. However, PINs will still work on the lock. Activities can still be...
I received an error 409: Duplicate email.
This error will appear if:1. The user was added and deleted, please contact support@igloohome.co to reinstate the user (this will...
Why can’t I see the lock access and activities?
Lock access and activities can only be viewed in the department view by a manager. If you are viewing the...