Issues and Troubleshooting
I am unable to close the shackle to lock the padlock.
Do an unlock via PIN code or Bluetooth and try to close the shackle again. Note that you might accidentally lock...
The padlock keypad flashes white and LED indicator flashes red when I activate the keypad.
•Security Lockout is triggered on the Padlock 2E
The lock is not responding at all
Ensure uninterrupted access to your assets with our reliable emergency power solution. In the event of a depleted battery, the...
I closed the shackle but the padlock did not relock automatically.
Make sure Auto Lock is ON via the iglooworks mobile app. If Auto Lock is ON and the padlock is still...
I tried to unlock the Padlock 2E but the keypad went off and came back on with 2 slow and 2 quick beeps.
Here are the following details to check:The padlock 2E is low in battery.Use a USB-A to USB-C cable to connect...
Why do I get logged out automatically?
All accounts are logged out automatically after 1 hour for security reasons.
Why are my activities not updated on the dashboard?
As the locks are offline, they need to be synced via app for access logs to be retrieved and sent...
Can a property be in multiple departments?
Yes, but the access created for locks in each department will not be shared across departments. However, lock activity will...
Can a lock be in multiple properties?
Yes, but the new property needs to be in the same timezone as the current property.
Why can’t I delete my property?
A property cannot be deleted if locks are assigned to it; they need to be reassociated to another property first....