Support & Help Portal - Enterprise
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Frequently Asked Questions
User Guide for Padlock 2E
Padlock 2E Lock Anatomy
What is included in the package?
How to Video Library
How to Emergency Jumpstart your Padlock 2E
How to install/replace the battery
How to Charge the battery
How can I edit the Master Pin Code?
How do I pair my Padlock 2E?
What are the different modes of Access for the Padlock 2E?
How to configure the Volume Control?
How to configure the LED Settings?.
How to delete or unpair a Lock from the account?
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Auto Lock Feature
Issues and Troubleshooting
I am unable to close the shackle to lock the padlock.
The padlock keypad flashes white and LED indicator flashes red when I activate the keypad.
I tried to use USB-C to jumpstart the lock but unable to.
The lock is not responding at all
I closed the shackle but the padlock did not relock automatically.
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