Issues and Troubleshooting
The lock is not responding at all.
* The lock's battery is flat.* Use an Alkaline 9V Battery to jumpstart the lock and unlock the lock to...
The deadbolt keypad flashes when I activate the keypad.
* If the keypad flashes once, the Keypad Security Lockout is triggered.* If the keypad flashes twice, the Keypad Disabled...
I tried to use a 9V Battery to jumpstart the lock but was unable to.
*Please ensure terminals of the 9V battery are in contact with the jumpstart contact points of the lock for 2...
The deadbolt is locking when it is supposed to unlock or unlock when it is supposed to lock.
The settings of the Deadbolt might have been configured wrongly.For Left handling (bolt tongue comes from left):You will need to toggle the...
The deadbolt failed to connect to the IoT network.
* Check if your IoT SIM card provided has the IoT Network coverage at your location.* Check if you have...
I have generated my PINs from the app but it doesn't work.
* Do a Bluetooth Unlock or sync and try again.* Make sure that the generated PIN codes are activated within...
Auto Relock is not working.
In instances that Auto Relock is not working, here are the steps you can take:* Check if the Relock Sensor...
My lock gives 3 descending tones every time I activate the keypad.
* The battery is low in capacity.* Unlock the lock to replace the batteries once you are able to access...
I can't scan the QR sticket as it's worn out.
*Use the spare QR sticker that is provided in the iglooworks IoT Deadbolt box.
The lock is beeping loudly, continuously and none of the functions work.
* The Tamper Alarm is triggered.* Please ensure that the cable between the front and back body are well connected.Article...