I am unable to close the shackle to lock the padlock.

Do an unlock via PIN code or Bluetooth and try to close the shackle again. Note that you might accidentally lock...

Fri, 6 Jan, 2023 at 5:51 PM

The padlock keypad flashes white and LED indicator flashes red when I activate the keypad.

•Security Lockout is triggered on the Padlock 2E

Fri, 6 Jan, 2023 at 5:52 PM

I tried to use USB-C to jumpstart the lock but unable to.

Please ensure USB-C connector is connected to the USB-C slot securely while unlocking it with PIN code or Bluetooth. Please unlock...

Fri, 6 Jan, 2023 at 5:53 PM

The lock is not responding at all

•The Padlock 2E’s battery is flat. •Use an Alkaline 9V Battery to jumpstart the lock and unlock the Padlock 2E to...

Fri, 6 Jan, 2023 at 5:53 PM

I closed the shackle but the padlock did not relock automatically.

Make sure Auto Lock is ON via the iglooworks mobile app. If Auto Lock is ON and the padlock is still...

Fri, 6 Jan, 2023 at 5:54 PM

I tried to unlock the Padlock 2E but the keypad went off and came back on with 2 slow and 2 quick beeps.

 Here are the following details to check:The padlock 2E is low in battery.Use a USB-A to USB-C cable to connect...

Fri, 6 Jan, 2023 at 5:54 PM

Why do I get logged out automatically?

All accounts are logged out automatically after 1 hour for security reasons.

Fri, 6 Jan, 2023 at 5:54 PM

Why are my activities not updated on the dashboard?

As the locks are offline, they need to be synced via app for access logs to be retrieved and sent...

Fri, 6 Jan, 2023 at 5:56 PM

Can a property be in multiple departments?

Yes, but the access created for locks in each department will not be shared across departments. However, lock activity will...

Fri, 6 Jan, 2023 at 5:56 PM

Can a lock be in multiple properties?

Yes, but the new property needs to be in the same timezone as the current property.

Fri, 6 Jan, 2023 at 5:57 PM